Depending on the outcome, this may include:

🌸 Replacement Parts

If a faulty or worn part is identified, we can advise what is required. Any replacement parts needed will be charged separately and must be paid for by the customer before dispatch.

🌸 Additional Repair Guidance

In some cases, we may be able to advise you on the next steps required to resolve the issue.

🌸 Referral To Our Customer Service Team

If your item is still within warranty, your case may need to be passed back to our Customer Service Team so it can be handled through the correct warranty process.

🌸 Important Warranty Information

Please note that this service is mainly intended for customers who:

✓ Are outside their warranty period
✓ Require troubleshooting assistance
✓ Need help identifying a possible fault before arranging repairs

If your item is still within warranty, you should contact our Customer Service Team first, as warranty claims need to follow the correct process.

Our video troubleshooting service is not intended to replace the standard warranty procedure.

Where customers have purchased an item without first checking warranty requirements or support arrangements, video troubleshooting may still be available; however, any warranty decisions will remain subject to the original warranty terms and conditions.